Silver Level Service

Our Silver service is the most popular option for most investors. RealSmarter will handle the usual day-to-day management of your property including marketing and advertising your property, leasing your property, liaising with tenants, organising authorised maintenance, doing property inspections, handing rent collection and arrears management.

Silver Level Service Explained – What We Do

Marketing

RealSmarter will arrange for your property to be advertised on realestate.com.au, domain.com.au plus 14 other home rental sites.

If you do not have good quality photographs of your property, we have several suppliers who can, for a very reasonable price, either enhance existing photos to reduce clutter and unsightly furniture, or take new professional photographs.

If you have an existing tenant in place, we will liaise with them to arrange suitable dates and times for inspections and work with them to ensure the property is presentable.

We never, ever, give out your keys to applicants as this compromises the safety and security of the property.

Your property manager will personally show each prospective tenant through the home, pointing out the best features of the home, answering questions, and telling them about the local shopping, transport, schools, attractions that may be relevant. Part of the reason RealSmarter has a track record of selecting quality, long term tenants, is this policy. The inspection allows your property manager to build rapport with prospective tenants and to better understand any circumstances that may be relevant should an application be forthcoming.

Tenant Selection

Your property manager will have already met each applicant, and have a basic understanding of their circumstances. This same person conducts the reference and employment checks and will then present a short-list of applicants, along with their recommendation, for you to approve.

Your preferred tenant will also be checked against the TICA database which is Australia’s largest database of defaulting tenants.

Documentation

RealSmarter will handle all the paperwork for you.

We conduct a very thorough Entry Condition Report and will alert you to any maintenance issues that may need to be addressed. We ensure there are photographic and video records of your home.

We check the Entry Condition Report when we are doing the routine inspections of your property to ensure the tenant is caring for your property correctly.

We ensure there is a valid lease on your property at all times. We complete Bond lodgement and will handle any changes to bond (if the rent is changed or if a new tenant moves in our out during the lease period).

We also request photos of any pets to be approved, as when we inspect the property we can ensure that only the approved animal/s are present.

We handle the Exit Condition Report and will apply for Bond on your behalf if any damage occurs whilst the tenant is in place.

Inspections

Your property manager will carry out inspections on a schedule agreed with you. Usually the first inspection for a new tenant is done 3 months after they move in. This gives us an opportunity to ensure that the tenant is caring for the property properly and that any people or animals are as described on the lease.

Our inspections are very through. We go further than just addressing the general cleanliness and tidiness of the property. We look for any potential risks such as trees dropping leaves in your gutters, evidence of damp or mould, debris around the home which may hide termites etc.. As property investors ourselves, we know that an ounce of preventative maintenance can save literally thousands if the problem gets out of hand, so we do our best to alert you to potential problems.

Finances

We will collect the rent and lodge bond on your behalf. We will provide you with itemized statements monthly and for end of financial year. We will pay bills (e.g. rates, utilities, maintenance) associated with the property so that everything is in one place for you come tax time. You have peace of mind knowing our accounts are audited annually.

Our system alerts us when a tenant is one day overdue with their rent. We do follow up immediately, meaning that currently there are no rental arrears in our portfolio of properties.

If you join us part way through the financial year, we can organise for all your records from your previous agent to be added into our system so that you do not have to deal with two sets of accounts.

Owner and Tenant Portal

Our system has both an owner and tenant portal which is available 24 hours per day. Using this portal you can see:

current financial status of your properties including graphic representation of money in/money out.
all historical statements along with copies of attached bills
all scanned documents which have been attached to your portfolio
activity summaries for jobs and inspections that have been lodged and/or completed, so you know we are looking after your property the way we promised
photos and details of your property.

Your tenant can also use their portal at any time. Using this portal they can see:

when their lease expires, and a copy of their lease
when rent and bills are due
they can log and monitor maintenance requests, including adding images so we can quickly get quotes
they can message their dedicated property manager
download their rent receipts
see upcoming events such as inspections